Teams at WayStation

Own post-sales customer relationships from onboarding through renewal and expansion. Build the Customer Success operating system, including playbooks, health metrics, tooling, and operating cadences. Drive measurable customer value, identify account risks and opportunities, report customer health, and translate customer insights into strategic and product roadmap recommendations. Partner with executives, procurement buyers, product, engineering, and leadership to scale client outcomes.

Lead product for an AI-native B2B SaaS platform: own roadmap, prioritization, launch discipline, discovery, and customer-driven specs. Establish consistent processes, enforce milestones/DRIs, drive weekly customer-visible launches, and partner closely with CEO and engineering to scale product practice.

Own design and evolution of supplier/item/price/document schemas, plan and run migrations/backfills on live customer data, build scalable queues and background jobs, set API and data patterns, implement customer-facing product features, and mentor other engineers. Work closely with customers and leadership and use AI tools in shipping model-driven features.