Teams at Way

The Senior Data Engineer will create and manage the data platform, including architecture, ETL pipelines, data quality monitoring, and analytics tools while collaborating on data-driven initiatives across the organization.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

The Manager, Customer Operations and Support oversees customer support operations and implements AI-driven systems to enhance service efficiency. This role manages support agents, ensures an updated knowledge base, analyzes customer data, and collaborates cross-functionally to improve customer experience.