Teams at Way Finders

Provides bilingual English/Spanish employment readiness and case management services to families experiencing housing instability or economic hardship. Conducts participant intake and assessments, develops employment plans, addresses barriers, delivers soft-skills coaching and workshops, connects participants with workforce programs and employers, maintains case records, and coordinates with community agencies. The role is fully onsite in Springfield and Holyoke, includes travel throughout Western Massachusetts, and requires occasional evening and weekend work.

Provides bilingual English/Spanish rental assistance support to tenants, landlords, housing authorities, and community partners. Reviews applications, determines eligibility, explains program regulations, supports accommodation plans, conducts home visits and fieldwork, resolves inspection issues, maintains accurate records, reports statistics, and assists with staff training. The role is fully onsite and requires travel between locations as needed.

Provides expert guidance on rental assistance programs, compliance, regulations, and applications. Trains and mentors staff, advises clients and housing stakeholders, supports hearings and appeals, conducts fraud investigations and quality audits, maintains accurate data and documentation, and coordinates with housing and social service agencies. The role also includes client advisement, home visits, fieldwork, reporting, indirect team supervision, and ongoing professional training.