Teams at Wave HQ

Build and maintain scalable financial products in a cross-functional agile team. Responsibilities include writing tested code, solving cross-system challenges, owning initiatives from definition through delivery, creating technical plans and documentation, supporting production monitoring, improving performance and observability, collaborating across teams, and mentoring engineers. The role requires backend development with Python and Django, frontend development with React and TypeScript, financial API integrations, data modeling, staged rollouts, and occasional after-hours on-call support.

Leads Wave’s financial services product strategy across payments, platform modernization, fraud and risk mitigation, and future SMB financial capabilities. Oversees product managers, platform reliability, compliance, customer trust, partnerships, budgets, OKRs, and cross-functional execution. Coaches teams, improves product development practices, and identifies effective AI applications for productivity, fraud detection, risk decisions, operations, and customer experience.

Owns chargeback disputes from merchant notification through resolution, including evidence collection, case submission, and adherence to card-network rules. Coaches merchants on dispute prevention, collaborates with Risk, Finance, Product, banks, and vendors, and identifies process improvements. The role also supports fraud prevention, reporting, collections, accounts receivable, customer communications, and analysis to improve chargeback efficiency and reduce losses.