Teams at Watts Water Technologies

Supports sales and customer service by preparing accurate quotations, interpreting specifications and engineering drawings, assisting with product pricing and configurations, providing technical product support, and maintaining customer relationships. Collaborates with product management, field sales, and internal teams to deliver customer-focused solutions and support business growth. The position begins onsite in Menomonee Falls, Wisconsin, then transitions to a hybrid schedule after onboarding.

Supports and improves manufacturing processes for CNC machining and product production. Responsibilities include troubleshooting, corrective actions, Lean continuous improvement, tooling and fixture support, process documentation, CAD/CAM and CNC programming, new product introduction readiness, PFMEAs, equipment projects, and cross-functional collaboration. The role is onsite across Menomonee Falls and Germantown, Wisconsin, with a strong focus on safety, quality, delivery, cost, and manufacturing efficiency.

Leads and develops a customer service team supporting water conditioning and filtration customers. Oversees daily operations, order management, technical inquiries, escalations, KPIs, staffing, coaching, performance management, and customer relationships. Drives process improvements, cross-functional collaboration, operational excellence, and compliance while ensuring accurate product support and achievement of service objectives. Requires occasional travel of up to 20% for training, meetings, and customer visits.