Teams at Waterworks Aquatics

Provides live chat, email, ticket, and limited phone support to swim school families. Handles scheduling, account updates, program information, cancellations, and concerns while documenting interactions accurately. Maintains response-time, accuracy, customer-satisfaction, and KPI standards, follows procedures, adapts to changing policies, and supports customer loyalty and retention. Full-time, on-site work requires evening, weekend, and holiday availability.

Leads front-office operations and customer experience at a swim school. Manages, coaches, and develops customer-facing staff; maintains service standards, staffing, onboarding, facility readiness, inventory, and operational procedures. Supports enrollment, retention, revenue initiatives, and escalated customer concerns while addressing employee performance. Requires full-time availability, including at least one weekend day.