Teams at Watershed

Provide high-quality B2B SaaS customer support by investigating, reproducing, and resolving product, usability, technical, and performance issues. Educate customers on the platform, explain carbon accounting concepts, create support resources, improve workflows, and advocate for customer needs. Collaborate with Engineering, Product, Sales, Customer Success, and Sustainability Services to resolve issues and improve the customer experience.

Lead end-to-end implementations for strategic customers, from discovery through completion. Serve as the primary customer contact, manage milestones and risks, coordinate internal and external stakeholders, deliver customer enablement, develop tailored solutions, and communicate customer needs to product and engineering. Build scalable playbooks, tools, and processes to improve implementation consistency, speed, and measurability.

Lead Watershed’s global Sales Development organization, managing inbound and outbound SDR teams and their leaders. Responsibilities include developing account-based outreach, building sales playbooks, driving pipeline generation, improving forecasting rigor, developing talent, managing performance, coordinating with Sales, Marketing, Operations, Customer Success, and Partnerships, and implementing AI-enabled tooling. The role is based in San Francisco with four days per week in the office and requires strong enterprise SaaS leadership experience.