Jobs at Waterford.org

Lead and develop the Help Desk team to deliver timely IT support, manage daily service desk operations, SLAs, and KPIs; oversee endpoint provisioning and lifecycle (Windows, macOS, mobile), cloud productivity platforms (Google Workspace, Microsoft 365), Azure AD/Intune; drive ITSM best practices, automation, documentation, security/ISO27001 alignment, cross-functional incident resolution, and operational reporting to improve service quality and customer satisfaction.

Execute outbound prospecting across channels to generate qualified meetings and pipeline for school/district accounts. Qualify opportunities, conduct discovery, maintain Salesforce CRM, follow up on leads, collaborate with marketing and sales, and support territory strategy and campaign execution while participating in ongoing training.