Teams at Watercare Services Limited

Provide exceptional multi-channel contact centre customer service and specialist support on water and wastewater billing, payments and collections. Resolve billing queries, advise customers, multitask in a fast-paced environment, and may support related Retail group areas like new connections and faults.

Partner with senior leaders to deliver end-to-end recruitment across a complex, unionised organisation. Lead sourcing, talent pipelining, and hiring for high-volume and business-critical roles while ensuring compliance with IEAs, Collective Agreements, and employment legislation. Improve processes, strengthen employer brand, and deliver excellent candidate and hiring manager experiences.

Lead architecture and technical delivery for industrial control systems across programmes. Develop and maintain ICS architecture strategy and roadmap, provide technical leadership, assess feasibility, support capital works and asset management, and collaborate with stakeholders to deliver secure, operationally sound OT solutions.