Teams at Washington State Employees Credit Union

Leads the Special Assets & Recovery function, overseeing collections, repossessions, bankruptcy servicing, probate administration, collateral liquidation, and post-default account management. Develops recovery and loss-mitigation strategies, manages risk, compliance, audits, budgets, staff, vendors, and operational performance. Partners with credit risk and executive leadership on forecasting and portfolio strategy, resolves escalated member and regulatory matters, and uses reporting, analytics, and technology to improve recovery outcomes and operational efficiency.

Use statistical, algorithmic, and visualization techniques to model business problems, derive actionable insights from member data, and inform product and service decisions. Collaborate with end-users, build analytic capabilities, communicate data-driven recommendations, and promote advanced analytics adoption across the organization.

Leads enterprise consumer lending strategy, operations, underwriting policies, product pricing, portfolio quality, compliance, budgeting, and production goals. Oversees home equity, vehicle lending, and credit card activities while mentoring managers and driving process improvements, technology adoption, scalability, borrower experience, and responsible loan growth. Partners with Finance, Marketing, branches, digital channels, and external providers to execute strategic objectives.