Teams at VyStar Credit Union

Support VyStar's enterprise data governance program by maintaining metadata, data catalog, business glossary, and data asset inventory; assist with data classification, Microsoft Purview onboarding, data quality monitoring, documentation, training coordination, council support, metrics collection, and stakeholder coordination.

Processes mortgage hardship, modification, and HELOC maturity requests: reviews documentation, pulls credit and AVM, calculates DTI, recommends solutions, prepares closing packages, updates core systems, communicates decisions, performs collections actions, and ensures regulatory and servicing guideline compliance.

Provide exceptional in-person and phone member service, identify needs via discovery questions, cross-sell deposit/credit/insurance/investment solutions, process transactions/accounts/loan applications, resolve issues, perform account maintenance services, and support credit union initiatives and outreach.