Jobs at VyOS Inc

Develop, validate, and optimize VyOS networking solutions. Responsibilities include network infrastructure design, PoC deployment, troubleshooting, feature and interoperability testing, automated test framework development, performance tuning, root cause analysis, and technical documentation. The role collaborates with developers, support teams, and external partners to improve VyOS compatibility and functionality across physical, virtualized, cloud, and diverse networking environments.

Provides first-line remote IT support for employees, handling service desk tickets, access requests, user accounts, onboarding and offboarding, and macOS and Windows laptop administration. Troubleshoots user issues, maintains knowledge-base documentation, manages SaaS access, identifies recurring problems for automation or prevention, and escalates complex infrastructure issues. The role requires clear written communication, independent ticket management, basic networking and scripting knowledge, and a strong service mindset.

Generate new sales opportunities through outbound prospecting, including target-account research, cold calls, personalized emails, LinkedIn outreach, lead qualification, meeting booking, prospect follow-up, and marketing-signal conversion. Maintain accurate HubSpot CRM records and run sequences in Apollo. Success is measured by qualified meetings booked and held, outbound activity, reply rates, and meeting quality.

Develop, validate, and optimize VyOS networking solutions. Responsibilities include designing network infrastructures and proof-of-concept deployments, troubleshooting complex connectivity and performance issues, conducting feature and interoperability testing, developing automated test frameworks, reviewing code, documenting technical findings, and supporting internal and external stakeholders. The role requires advanced networking knowledge, scripting, virtualization, cloud networking, security troubleshooting, and at least five years of relevant experience.

Leads and scales a unified global organization spanning technical support, professional services, and presales engineering. Owns the support operating model, tooling, SLAs, capacity allocation, services economics, talent development, hiring, and performance metrics. The role requires scaling technical support for thousands of B2B infrastructure customers, managing managers across time zones, optimizing shared engineering capacity, deploying automation, and partnering with sales, customer success, and engineering on escalations, renewals, and expansion.