Teams at Vrinda International

Designs, implements, and optimizes Amazon Connect contact center infrastructure, including routing, queues, contact flows, CRM integrations, serverless automation, monitoring, and IAM security. Integrates Salesforce, ServiceNow, workforce management tools, and legacy platforms such as Genesys, Five9, NICE, and CXone. Supports telephony migrations, troubleshoots cloud infrastructure, and develops scalable, highly available solutions for high-volume customer engagement.

Lead the design, configuration, implementation, and optimization of SAP HCM solutions. Responsibilities include managing PA, OM, Time Management, Indian Payroll, ESS, and MSS configurations; supporting testing, integrations, upgrades, compliance, troubleshooting, training, and go-live activities. The consultant will translate business requirements into SAP solutions, ensure HR data integrity, improve self-service adoption, and support efficient workforce and payroll processes.

Designs, implements, and optimizes Salesforce Revenue Cloud, CPQ, Billing, and Quote-to-Cash solutions. Configures amendments, renewals, pricing, bundling, and revenue processes; develops Apex, Lightning Web Components, and Flows; builds SOQL-based integrations using Salesforce APIs and REST/SOAP; and synchronizes Salesforce with SAP or Oracle ERP systems. Partners with cross-functional teams to translate business requirements into scalable technical solutions.