Teams at Vrinda International

Provide professional customer support through chat and written channels, resolving technical and service-related inquiries efficiently. The role involves managing multiple conversations, troubleshooting issues, communicating clearly in written English, using computer and internet tools, and maintaining a customer-first approach.

Serves as the primary contact for international customers, handling high-volume inbound and outbound support communications, resolving service and technical issues, documenting cases, and escalating complex problems. The role requires strong English communication, multitasking, accurate typing, customer-handling and conflict-resolution skills, plus flexibility for rotational shifts, off-days, and on-site work in Gurgaon.

Serve as the primary client contact by answering inquiries, diagnosing needs, resolving complaints, maintaining customer records, and providing tailored solutions. The role also includes presenting relevant products or services, identifying expansion opportunities, and closing sales. Requires strong communication, active listening, problem-solving, interpersonal skills, basic computer proficiency, and flexibility for rotational shifts, including evenings, weekends, and holidays.