Teams at Voya Financial

Design, develop, and maintain Power BI dashboards and KPI frameworks; build scalable reporting and analytics solutions; integrate multiple data sources; develop and optimize SQL queries; automate reporting processes; perform deep-dive analyses and deliver executive-level reporting; partner with stakeholders and data engineering to improve data quality and support forecasting and AI-enabled analytics.

Manage complex large-market employer accounts throughout the customer lifecycle, building trusted relationships that improve satisfaction, retention, and solution value. Lead internal teams, resolve escalated issues, guide annual open enrollment planning, conduct business reviews, coordinate projects, improve processes, mentor peers, and provide training. The role requires expertise in benefits administration, SaaS, business process outsourcing, Benefitfocus products, file processes, governance, and strategic planning.

Manage complex employer customer accounts throughout the lifecycle, driving satisfaction, retention, open enrollment success, and platform value. Build trusted relationships, lead internal teams, resolve escalated issues, conduct business reviews, coordinate projects, improve processes, mentor peers, and provide customer education on industry and technology trends.