Teams at Volunteers of America Western Washington

Supervises mediation intake operations, case managers, client service, scheduling, training, case assignments, records, payments, and office functions. Ensures accurate handling of court orders, confidential case files, compliance requirements, and efficient mediation services. Provides staff leadership, performance oversight, professional development, and conflict-resolution support while representing the intake team in organizational planning.

Provides resource navigation, case management, assessments, individualized action plans, service coordination, follow-up support, and community outreach for individuals and families facing stability barriers. Maintains confidential records, completes documentation and reports, collaborates with community partners and internal programs, assists with applications and service access, and provides feedback on community needs and program improvements.

Leads Disability Services across three Washington counties, overseeing program performance, service quality, staffing, compliance, client outcomes, and operational consistency. Supervises and develops program managers, coordinates with agency leadership and state entities, addresses risks and corrective actions, supports client transitions, and maintains relationships with clients, families, guardians, and community partners. The role also drives strategic planning, program improvement, responsible growth, and effective implementation of DDA requirements, policies, procedures, and training expectations.