Teams at voize

As a Customer Success Manager, you partner with enterprise clients, driving value and leading implementations in the healthcare sector.

Serve as the founding US Technical Account Manager owning end-to-end technical onboarding, support, troubleshooting, escalations, and playbook creation. Interface with customers and internal Product/Engineering, diagnose issues across app/backend/integrations/devices/MDM, and translate learnings into processes, documentation, and product feedback to scale US technical operations.

Own the customer journey from contract signing through go-live and early adoption for a high-volume customer portfolio. Build scalable processes, playbooks, HubSpot workflows, reports, alerts, and automations to improve prioritization, milestone tracking, customer adoption, and operational efficiency. Collaborate with Sales, Customer Success, Support, and Solutions Engineering while helping develop a scalable self-service model.