Teams at voize

Serve as the founding US Technical Account Manager owning end-to-end technical onboarding, support, troubleshooting, escalations, and playbook creation. Interface with customers and internal Product/Engineering, diagnose issues across app/backend/integrations/devices/MDM, and translate learnings into processes, documentation, and product feedback to scale US technical operations.

Be the founding technical owner for France: manage end-to-end technical onboarding, triage and resolve French customer support requests, diagnose issues across app/backend/IT/MDM, build French playbooks and documentation, feed product and support improvements, and coordinate escalations with EU teams.

Lead technical implementations and escalations, manage integrations across Windows and Linux, troubleshoot multi-layered infrastructure and APIs, drive scaling and performance initiatives, document and run post-incident reviews, and collaborate with Product and Engineering to resolve recurring technical issues.