Teams at VML Enterprise Solutions

Lead business analysis for eCommerce projects: gather and document requirements, produce user stories and acceptance criteria, run workshops, recommend solutions, support Agile delivery to go-live, map processes, liaise with stakeholders and delivery teams, and train users.

Lead business analysis for eCommerce projects: gather and document requirements, create user stories and acceptance criteria, run workshops, recommend solutions, work with scrum teams to delivery and go-live, map and improve business processes, estimate analysis effort, train users, and manage stakeholder relationships to maintain client satisfaction.

Lead CX and EX consultancy engagements across physical and digital touchpoints. Plan and deliver transformation and optimisation projects, facilitate workshops, apply design-thinking, create CX frameworks (journey maps, blueprinting), define research, and align CX with data and eCommerce technology while engaging stakeholders including C-suite.