Teams at Vividly

Own end-to-end SaaS implementations from solution alignment through configuration, data preparation, training, UAT, go-live, and handoff. Serve as the primary customer and project lead, managing timelines, risks, dependencies, stakeholders, and readiness. Configure workflows and platform settings, troubleshoot data and configuration issues, coordinate cross-functional teams, and identify implementation improvements. The role requires strong customer communication, project management, SaaS configuration, data handling, and business workflow analysis skills.

Design scalable customer solutions for trade promotion management SaaS implementations. Lead solution alignment, validate business processes and requirements, define workflows, data flows, integrations, dependencies, acceptance criteria, and implementation blueprints. Coordinate across Sales, Implementation, Integrations, Managed Services, Customer Success, Product, and Engineering while maintaining solution integrity. Identify risks, scope gaps, and product limitations; support UAT, go-live readiness, change management, and reusable implementation standards.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.