Teams at Vitrolife Group

Leads the aftersales organization across the Americas, managing field service and HelpDesk engineers, distributor relationships, technical escalations, service quality, customer satisfaction, and operational improvement. The role includes coaching geographically dispersed teams, collaborating cross-functionally, supporting implementation and training initiatives, and providing hands-on technical assistance at customer sites. Regular travel throughout North and South America is required.

Leads global strategic procurement, category management, sourcing, supplier risk management, contract negotiations, and cost-reduction initiatives. Builds and matures the global procurement organization, supplier database, lifecycle processes, and supporting systems. Develops category strategies, low-cost-country sourcing networks, supplier relationships, and risk assessment frameworks while collaborating with R&D, Quality, and Regulatory teams during new product introduction.

Own UX/UI design for IVF-related digital products, from feature exploration through implementation. Translate user needs and complex workflows into user flows, wireframes, prototypes, and high-fidelity designs. Collaborate with product managers, product owners, developers, domain experts, and users; develop Figma design systems; facilitate design processes; and contribute to consistent UX practices across products.