Teams at Viticus Group

Provides frontline client and front-office support, including answering calls, assisting visitors, resolving routine inquiries, processing registrations, and managing support tickets. Supports conferences, courses, and events; performs data entry, audits, reporting, office coordination, and documentation. Liaises with clients, vendors, and internal teams, escalates complex issues, follows up on requests, and identifies process improvements. Requires consistent on-site presence and occasional evening, weekend, holiday, and event support.

Provides advanced client support by resolving escalated issues, managing registrations and accounts, troubleshooting system problems, and supporting Academy course administration. Maintains documentation, audits data, assists with quality assurance testing, monitors customer service metrics, identifies recurring issues, and recommends process improvements. Collaborates with IT, Accounting, Education, Operations, and other teams while guiding client support staff and ensuring accurate, timely resolutions.

Supports the full employee lifecycle, including employee relations, recruitment, onboarding, benefits, performance management, compliance, training, engagement, HR operations, reporting, and organizational development. Partners with employees and managers across multiple locations, maintains confidential records, administers HR systems and programs, supports investigations and corrective actions, coordinates benefits and leave processes, and ensures compliance with employment laws and company policies.