Teams at Vision Group

Convert marketing-generated leads into consultations through outbound calls and digital channels. Engage prospective, existing, and inactive patients; address objections; support retention and reactivation; educate patients about procedures; maintain accurate CRM records; and achieve booking, conversion, retention, and revenue targets while collaborating with Marketing and Patient Care teams.

Converts marketing-generated leads into consultations through outbound calls and digital channels. The role nurtures prospective patients, retains at-risk patients, reactivates inactive patients, explains procedures and treatment options, maintains accurate CRM records, and meets booking, conversion, contact, retention, and revenue targets while collaborating with Marketing and Patient Care teams.

Coordinates procurement and inventory management to optimize product availability, costs, service levels, and stock levels. Analyzes supply chain data, develops procurement strategies and forecasts, manages supplier relationships and negotiations, monitors inventory KPIs, and reduces shortages, excess, obsolete, and expired products. Maintains ERP inventory data accuracy, resolves procurement issues, supports clinics, and contributes to opening, expansion, acquisition, and product-transition projects.