Teams at Vision Government Solutions, Inc.

Provides administrative, records management, and customer service support for municipal assessing departments. Assists residents with property assessments, exemptions, abatements, and excise taxes; maintains taxpayer and property records; processes applications; prepares reports and correspondence; coordinates assessor meetings; and ensures compliance with public records, confidentiality, and Massachusetts regulations.

Profiles, normalizes, and validates incoming data; monitors and troubleshoots production ETL processes; builds SSIS packages; performs database schema changes; supports client and data-source onboarding; conducts data quality checks; investigates reported issues; communicates technical problems to business and development teams; and documents ETL workflows and schedules.

Provides day-to-day software and database support for customers using proprietary CAMA software. Responsibilities include troubleshooting issues, resolving support cases, documenting customer updates, supporting implementations and upgrades, advocating for customer needs, and improving team processes. The role requires strong analytical and communication skills, efficient case management, adaptability, and the ability to learn complex systems. Experience with government, real estate, regulated systems, SQL, Salesforce, JIRA, and Microsoft Office is valuable.