Teams at Vimo, Inc.

Configure, develop, maintain, and troubleshoot NICE CXone contact center environments, including IVR, call routing, omnichannel services, workforce management, and integrations. Support multiple business units, optimize configurations, resolve technical issues, monitor performance, and ensure reliable telephony operations. Collaborate with contact center, technical, and cross-functional teams to implement new features and provide customer and management updates.

The Product Designer will create wireframes and prototypes, leverage user research for design solutions, collaborate with teams, and ensure accessibility in design.

Lead design, deployment, and optimization of PostgreSQL clusters for a mission-critical SaaS platform. Ensure HA, DR, security, performance tuning, backups, automation, cloud management, on-call incident response, and collaborate with DevOps and development teams on schema and capacity planning.