Teams at Vimo, Inc.

Configure, develop, maintain, and troubleshoot NICE CXone contact center environments, including IVR, ACD, call routing, auto dialers, workforce management, and interaction analytics. Integrate CXone with other systems, optimize multiple business units, support contact center teams, resolve service issues, implement new features, and monitor system performance, availability, and reliability.

Configure, develop, maintain, and troubleshoot NICE CXone contact center environments, including IVR, call routing, omnichannel services, workforce management, and integrations. Support multiple business units, optimize configurations, resolve technical issues, monitor performance, and ensure reliable telephony operations. Collaborate with contact center, technical, and cross-functional teams to implement new features and provide customer and management updates.

The Product Designer will create wireframes and prototypes, leverage user research for design solutions, collaborate with teams, and ensure accessibility in design.