Teams at Villa Sport

Leads membership acquisition and member integration for a fitness club. Hires, trains, and directs Membership Ambassadors; drives membership and fitness sales goals; supports personal training presentations; and ensures positive member buying and onboarding experiences. Manages department performance, budgeting, analysis, grassroots marketing, customer engagement, retention, and operational responsibilities while reporting to club leadership.

Supports club-level accounting operations by reviewing member transactions, discounts, adjustments, gift and bonus card activity, and contract audits. Researches account variances, resolves card and posting issues, follows up on delinquent accounts, maintains trackers and documentation, prepares reports, and communicates with club and corporate teams. The role also provides administrative and accounting support while protecting confidential member and financial information.

Manages company-wide billing, collections, payment processing, reconciliations, account maintenance, internal controls, reporting, and compliance. Leads billing staff, improves processes, establishes performance metrics, supports system implementations, analyzes collection trends, and collaborates with Accounting, Operations, Membership, IT, and Finance. The role ensures accurate and timely billing across club locations and prepares executive reports for leadership.