Teams at Viktor

Manage all on-site office operations in Warsaw: purchasing, packages, vendor coordination, cleaning, visitor reception, onboarding setups, repairs, and logistics. Scale systems as headcount grows and maintain proactive, reliable upkeep so the team never has to think about the office.

Build automation and internal tooling that replaces manual ops work: integrate SaaS (Slack, Notion, Google Workspace, ATS, finance tools), create dashboards, hiring and finance pipelines, onboarding/offboarding automation, and instrumentation so operational questions are links, not investigations. Work autonomously, ship quickly, and iterate based on user needs.

Own and optimize the lifecycle machine: activation, expansion, retention, and reactivation for a PLG B2B SaaS. Hands-on in Customer.io, run experiments, define segmentation with engineering, manage deliverability and sending hygiene, and be judged on activation, net revenue retention, and reactivated revenue.