Teams at Videa

Build and improve Videa’s People Operations foundation, including onboarding, employee information hubs, policies, documentation, self-service tools, and scalable infrastructure. Identify employee lifecycle gaps, use AI and automation to simplify People programs, and independently turn ideas into useful systems. Partner with the VP of People on experiments and initiatives while gathering employee feedback and improving the overall employee experience.

Generate qualified meetings and pipeline through high-volume outbound prospecting and strategic account-based outreach to mid-market and enterprise dental organizations. Research accounts, engage executive decision-makers, partner with Account Executives, maintain accurate CRM data, coordinate with Marketing and Revenue Operations, and provide prospect and competitive insights. The role requires strong cold-calling, multichannel outreach, objection handling, and relationship-building skills.

Leads Videa’s post-sale customer success and expansion engine for enterprise and mid-market DSO accounts. Oversees onboarding, customer health, strategic account relationships, pilots, rollouts, cross-selling, QBRs, ROI analysis, and revenue expansion. Builds and mentors the Account Management organization, establishes lifecycle processes and performance metrics, and partners with Sales, Product, Marketing, Partnerships, and Clinical Success to improve customer value and shape product direction.