Teams at Videa

Conduct high-volume outbound calls, emails, and text outreach to dental practices and DSOs. Research accounts, reach decision-makers, explain AI-driven dental technology, handle objections, and schedule qualified meetings for Account Executives. Maintain multi-touch sales cadences and accurate CRM records, review call performance, apply coaching, and share prospect insights with sales and marketing.

Leads Videa’s post-sale customer success and expansion engine for enterprise and mid-market DSO accounts. Oversees onboarding, customer health, strategic account relationships, pilots, rollouts, cross-selling, QBRs, ROI analysis, and revenue expansion. Builds and mentors the Account Management organization, establishes lifecycle processes and performance metrics, and partners with Sales, Product, Marketing, Partnerships, and Clinical Success to improve customer value and shape product direction.

Build and improve Videa’s People Operations foundation, including onboarding, employee information hubs, policies, documentation, self-service tools, and scalable infrastructure. Identify employee lifecycle gaps, use AI and automation to simplify People programs, and independently turn ideas into useful systems. Partner with the VP of People on experiments and initiatives while gathering employee feedback and improving the overall employee experience.