Teams at Vic.ai

Own technical success for a portfolio of enterprise SaaS customers by analyzing data, identifying optimization opportunities, configuring platforms and integrations, troubleshooting issues, and translating technical findings into business recommendations. The role partners with Product, Engineering, Customer Success, and Implementations to improve adoption, processes, documentation, and measurable customer outcomes while leveraging AI tools and analytics.

Lead enterprise customer implementations for Vic.ai from deal close through adoption and go-live. Develop scalable implementation frameworks, manage project planning, resources, risks, communications, and multiple workstreams. Collaborate with integrations, product, sales engineering, customer success, and operations teams. Drive change management, customer relationships, process improvements, implementation standards, and partner-led delivery while mentoring junior team members and influencing senior stakeholders.

Design scalable accounts payable automation solutions by translating customer business requirements into technical and functional architectures. Lead discovery sessions, solution workshops, demonstrations, and technical discussions while advising customers on AI-enabled AP transformation. Collaborate with Sales, Product, Engineering, and Implementation teams to assess feasibility, document requirements, identify risks, and ensure successful delivery. Develop reusable solution patterns, improve design methodologies, and promote effective AI use across the organization.