Teams at Vic.ai

Own technical success for a portfolio of enterprise SaaS customers by analyzing data, identifying optimization opportunities, configuring platforms and integrations, troubleshooting issues, and translating technical findings into business recommendations. The role partners with Product, Engineering, Customer Success, and Implementations to improve adoption, processes, documentation, and measurable customer outcomes while leveraging AI tools and analytics.

Research target accounts, identify finance-sector prospects, and create personalized outbound campaigns across email, phone, and LinkedIn. Engage CFOs, controllers, and accounts payable leaders; qualify inbound and outbound prospects; create opportunities for Account Executives; manage pipeline in Salesforce and sales tools; test messaging and use AI to improve prospecting. Collaborate with Sales, Marketing, Product, and leadership while meeting pipeline and activity goals.

Lead enterprise customer implementations for Vic.ai from deal close through adoption and go-live. Develop scalable implementation frameworks, manage project planning, resources, risks, communications, and multiple workstreams. Collaborate with integrations, product, sales engineering, customer success, and operations teams. Drive change management, customer relationships, process improvements, implementation standards, and partner-led delivery while mentoring junior team members and influencing senior stakeholders.