Teams at Via Care Community Health Center

Manages day-to-day clinic operations, including patient flow, scheduling, quality reporting, compliance, supplies, facilities, emergency preparedness, and staff supervision. Oversees front-office and clinical support staff, coordinates workflows with providers and nursing personnel, supports audits and federally funded programs, and ensures adherence to infection control, privacy, billing, documentation, and Vaccine for Children requirements. The manager also recruits, trains, evaluates, and develops staff while supporting patient retention and operational improvements.

Serves as the first point of contact for patients and visitors in a medical office. Greets patients, answers calls, schedules appointments, verifies demographics and insurance, processes payments, manages records, obtains authorizations and referrals, supports check-in, maintains front-office organization, and coordinates communication with healthcare providers while protecting patient confidentiality.

Leads grant-funded Minority AIDS Initiative programs focused on improving health outcomes for underserved communities. Oversees program operations, budgets, grant compliance, reporting, quality improvement, community partnerships, and development of transgender and specialty sexual health services. Supervises multidisciplinary staff, manages stakeholder relationships, supports strategic planning, monitors outcomes, and ensures regulatory and organizational compliance.