Teams at Veteran's Health Medical Supply

Provide first-level application support: triage and resolve L1 tickets, perform initial troubleshooting and SQL queries, monitor alerts, execute runbooks, escalate complex issues to L2/L3, maintain documentation and knowledge base, and participate in shift/on-call rotations to ensure production system stability.

The Solution Architect evaluates client requirements, proposes tailored IT solutions, works closely with sales, conducts demos, and provides technical support for customer needs.

The Traffic Operations Specialist monitors traffic systems, manages dispatch duties, and prepares reports on incidents while ensuring safety and service to clients.