Teams at Veteran's Health Medical Supply

The Solution Architect evaluates client requirements, proposes tailored IT solutions, works closely with sales, conducts demos, and provides technical support for customer needs.

Lead QA efforts to evaluate customer-agent interactions against scorecards, ensure compliance, analyze interaction data, report findings, run calibrations, provide coaching and training materials, and partner with operations to improve customer experience and consistency.

Manage end-to-end RFP/proposal lifecycle: analyze requirements, create compliance matrices, develop schedules, gather SME input, write/edit technical and commercial content, coordinate cross-functional teams, manage budgets and production, maintain content library, track win metrics, and continuously improve proposal processes. Lead kickoff meetings, supervise proposal staff and subcontractors, and ensure compliant, professional submissions within tight deadlines.