Jobs at Vetcove

Manages cross-functional projects connecting Product, Engineering, Customer Success, Operations, and veterinary customers. Advises on clinic workflows, coordinates strategic initiatives and product launches, manages external partnerships, tracks timelines and dependencies, maintains documentation, and represents the customer perspective. Requires veterinary clinic operations experience, project coordination skills, strong communication, organization, and stakeholder management. The role is fully remote within the USA and supports software products for veterinary organizations.

Own Vetcove’s major customer, executive, and company events from strategy through execution. Lead multi-day summits, retreats, and offsites, managing venues, programming, hospitality, travel, production, staffing, budgets, logistics, vendors, negotiations, and attendee experience. The role requires autonomous ownership, exceptional attention to detail, strong hospitality instincts, resourcefulness, and calm problem-solving under pressure.

The Support Associate engages with veterinary professionals, assisting them with purchasing decisions on the Vetcove platform through live chats, calls, and emails.

Manage end-to-end implementation projects for veterinary clinics, acting as client-facing point of contact and internal liaison. Build project plans, timelines and roadmaps, coordinate cross-functional teams, track milestones, communicate progress to stakeholders, and remove blockers to ensure timely launches and integrations with third-party partners.

The Head of Finance will lead financial strategy, forecasting, budgeting, FP&A, accounting operations, reporting, cash flow management, audits, tax compliance, and financial systems implementation. The role partners with senior leaders to drive data-informed decisions, improves internal controls and operational efficiency, and builds and mentors a finance team. Responsibilities include developing financial models, dashboards, board materials, and long-range plans for a scaling startup.

Owns the performance and operations of Vetcove’s clinic purchasing platform while leading Account Management and Customer Experience teams supporting major enterprise customers. Responsibilities include developing managers, strengthening customer relationships, driving adoption and retention, coordinating cross-functional initiatives, informing product and commercial strategy, improving operational metrics, and overseeing executive customer communications. The role requires up to 25% travel for customer planning and business reviews.

Manage programs that engage and grow veterinary clinic customers through newsletters, referrals, webinars, playbooks, education, and re-engagement initiatives. Analyze usage, sales, engagement, and health metrics to identify at-risk clinics and drive retention. Build dashboards with AI and data-team support, advocate for customer needs with Product, and deliver data-driven business reviews. The role combines scalable customer success programming with direct clinic conversations.

Retain existing veterinary clinic customers through proactive phone, email, chat, and video outreach. Identify at-risk accounts, resolve concerns, train users, deliver presentations and demos, create educational content, gather feedback, analyze customer engagement, and share product recommendations cross-functionally. The role also supports process improvements and collaborates with Customer Experience, Sales and Growth, and Engineering teams.

Lead end-to-end product design for veterinary software, from discovery and research through implementation. Create user flows, wireframes, mockups, and prototypes; collaborate with product managers and engineers on roadmaps and quality execution; facilitate research, design sprints, and workshops; and evolve the company’s design system. The role requires designing complex B2B SaaS applications in a fully remote, fast-paced environment.

Design and manage programs that increase veterinary clinic engagement, platform adoption, and retention. Responsibilities include community initiatives, seminars, webinars, educational resources, re-engagement plans, account health monitoring, dashboard development, customer feedback, and data-driven business reviews. The role combines scalable program management with direct clinic communication and cross-functional product collaboration.

Leads and develops a software engineering team through coaching, feedback, hiring, and career growth. Partners with product and engineering leadership on priorities, execution, architecture, and technical strategy. Reviews system designs, evaluates tradeoffs, supports code reviews, and drives improvements in scalability, reliability, performance, testing, and engineering processes. Works remotely with cross-functional leaders to deliver and maintain veterinary software products.

Lead and mentor a team of Onboarding Specialists responsible for implementing Vetcove’s software for veterinary clinics. Own implementation strategy from project planning through go-live, manage client escalations, coordinate with Product and Engineering, oversee training and troubleshooting, and build scalable processes, templates, metrics, and reporting frameworks. The role requires managing multiple concurrent implementations, communicating with technical and executive stakeholders, and occasional travel to client sites.

Lead and develop a customer support team by managing onboarding, training, performance measurement, hiring, and support best practices. Serve as the voice of customer experience, collaborate cross-functionally on feature requests and process improvements, and streamline communication with vendors and partners. Support customers through chat, phone, email, troubleshooting, and other channels while helping scale CX workflows and maintain a positive user experience.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Lead the architecture and delivery of large-scale React and React Native applications across web and mobile. Establish frontend standards for performance, accessibility, reliability, and maintainability; build shared component libraries and design systems; resolve complex frontend and cross-stack issues; partner with product, design, and backend teams; and mentor engineers while shaping technical strategy across multiple product areas.

Lead architecture and delivery of complex web and mobile product initiatives. Build React and React Native applications, scalable components, APIs, data models, and shared libraries. Establish engineering standards, improve testing, performance, security, and reliability, and optimize database queries. Mentor engineers, guide technical decisions, and partner with leadership and stakeholders to shape the product roadmap. This is a fully remote role supporting veterinary clinic operations and supply-chain workflows.

Leads end-to-end onboarding and software implementation for veterinary clinics, managing and mentoring a team of 5+ specialists. Owns implementation strategy, project planning, migrations, go-live execution, training, and delivery metrics. Serves as the escalation point for clients and coordinates with Product, Engineering, Strategy, and Support. Builds scalable processes, templates, and tools while maintaining executive-level communication. Occasional travel to client sites may be required for critical launches.

Own recruiting strategy across technical and non-technical teams, partnering with executives and hiring managers to create targeted hiring plans. Build proactive pipelines, source and close active and passive candidates, improve recruiting processes, manage ATS and sourcing tools, track recruiting metrics, and champion the candidate experience. The role also contributes to employer branding and supports hiring in a fast-paced, scaling environment.

Build and maintain features across Vetcove’s web, backend, and mobile platforms. Responsibilities include developing React and React Native applications, creating reusable components, improving test coverage, designing performant and secure data models, optimizing database queries, writing API endpoints, and collaborating with engineering, product, and company leadership in a fully remote environment.

The Associate General Counsel will advise Vetcove on commercial contracting, SaaS and product matters, privacy, data security, intellectual property, regulatory compliance, and strategic growth initiatives. Responsibilities include negotiating commercial agreements, counseling product and business teams, translating complex legal requirements into practical guidance, and supporting new products, markets, commercial models, and regulated workflows. The role partners cross-functionally within a fast-growing, remote technology company serving the veterinary industry.