Teams at Vesta (vesta.io)

Owns product operations processes connecting product and engineering with implementations, support, and sales. Responsibilities include launch readiness, release notes, roadmap updates, customer feedback intake and triage, issue routing, launch retrospectives, and AI-powered workflows using agents and automations. The role requires strong process design, systems thinking, concise communication, cross-functional influence, and hands-on experience with LLMs, scripts, APIs, and product and customer-facing tools.

Own company-wide leveling, compensation philosophy, and management development programs while serving as a trusted HR business partner to engineering and other managers. Lead employee relations, performance and promotion processes, multi-state employment compliance, policies, records, and filings. Build scalable People infrastructure and frameworks that support growth, manager effectiveness, consistent career development, and fair compensation practices.

Own a portfolio of 8–12 lender accounts, driving adoption, engagement, retention, and measurable customer outcomes after implementation. Serve as the strategic customer partner and escalation point while coordinating Product, Support, Implementation, and Sales. Build Vesta’s Customer Success function from the ground up, including playbooks, engagement models, success metrics, feedback loops, operating cadence, and hiring and managing the first 1–3 team members.