Teams at Verve, a Credit Union

Leads cross-functional business and technology improvements from discovery through adoption and measurable results. Responsibilities include process and experience design, business case development, project delivery, system administration, workflow configuration, vendor and release coordination, testing, change management, training, procedure documentation, and post-launch performance measurement. The role administers key banking and account-origination applications while managing risks, dependencies, controls, stakeholder communication, and continuous improvement.

Leads internal and enterprise communications strategy, change communications, intranet governance, content development, organizational storytelling, and leadership communications. Partners with senior leaders and cross-functional teams to translate business priorities and organizational changes into clear communications that improve alignment, engagement, and adoption. Owns intranet content standards, editorial planning, channel effectiveness, and communication resources supporting culture and strategic initiatives.

Executive leader responsible for Verve’s retail banking and member experience strategy across branch, digital, service center, lending, and member support channels. Oversees growth, retention, product penetration, service excellence, operational performance, compliance, leadership development, and organizational capability. Partners with enterprise leaders to align member journeys, technology, risk, talent, and growth strategies while fostering accountability, coaching, continuous improvement, and servant leadership.