Version 1 Benefits Overview

Provides first- and second-line functional support for Oracle Cloud ERP, especially the Projects module. Responsibilities include incident triage, ticket ownership, SLA management, user guidance, system administration, access management, escalation, knowledge documentation, trend identification, and quarterly release testing. The role requires customer-focused communication, ITIL-aligned processes, shift flexibility, and collaboration with global support teams.

Provides day-to-day Oracle Cloud ERP application support for clients, gathers and documents requirements, translates business needs into functional solutions, coordinates testing and quarterly release activities, supports implementations and transitions, investigates persistent issues, trains end users, and manages changes with clients and technical consultants.

Lead the architecture and planning of an enterprise-scale cloud data migration programme. Responsibilities include assessing data estates, defining target-state architecture, migration strategies, governance and operating models, implementation roadmaps, dependency mapping, business cases, cost estimates and delivery plans. The role requires executive stakeholder engagement and leadership across architects, engineers and project teams while modernising data warehouses, ETL, reporting and analytics platforms for Azure and Databricks-based environments.