Versaterm, Inc. Benefits Overview

Own and expand a portfolio of strategic public safety accounts through upselling, cross-selling, renewals, and multi-product adoption. Build executive relationships, develop account plans, navigate public-sector procurement, manage pricing and expansion conversations, forecast accurately, and maintain CRM hygiene. Partner with customer success, implementation, product, marketing, support, and contracts teams. Represent the company at customer sites, user groups, and conferences, with approximately 70% travel.

Leads B2B SaaS demand generation strategy and execution to build awareness, nurture leads, and drive qualified pipeline and revenue. Manages marketing automation, CRM campaigns, webinars, content, budgets, calendars, KPIs, and ROI reporting. Partners with Sales, Product, and Customer Success on positioning, launches, and market expansion. Leads complex cross-functional initiatives, influences without direct authority, mentors colleagues, and develops demand generation best practices.

The Director of Customer Success leads strategies across all customer segments, overseeing engagement, retention, and renewal processes while ensuring customer satisfaction and operational excellence.