Teams at Versana

Provides technical client support for a syndicated loan technology platform. Responsibilities include troubleshooting application, data, and platform issues; owning investigations through resolution; monitoring production; identifying root causes; coordinating with internal teams; communicating issue status and impact; and relaying client feedback to product and technology teams.

Leads corporate IT operations, end-user computing, infrastructure, Microsoft 365 administration, identity and access management, endpoint security, asset lifecycle management, business continuity, employee onboarding and offboarding, and managed service provider relationships. Ensures reliable, secure, and efficient technology services across hybrid and remote work environments while supporting compliance, incident response, vulnerability remediation, and continuous service improvement.

Manage daily NYC office operations, including supplies, inventory, mail, meeting spaces, vendors, visitors, phone calls, and facility issues. Coordinate internal events, lunches, birthdays, company swag, office moves, and administrative support across departments. The role requires strong organization, communication, professionalism, flexibility, independence, and the ability to prioritize competing tasks in a dynamic environment.