Teams at Verra Mobility

Owns enterprise quality engineering vision and automation strategy across multiple portfolios. Builds shared test frameworks and libraries, writes and reviews automation code, and supports unit, integration, contract, end-to-end, performance, security, asynchronous, and migration testing. Partners with engineering teams without direct authority, resolves cross-portfolio testing dependencies, coaches engineers, represents QA in architecture discussions, and tracks quality metrics.

Manages client relationships as a trusted advisor, leading meetings, onboarding, implementations, issue resolution, and account growth. Collaborates with internal teams to deliver successful client outcomes, supports reporting and financial reconciliation, monitors account health, and guides clients through product and operational changes. Requires strong analytical, communication, organizational, and problem-solving skills, along with experience serving clients in regulated or public-sector environments. Travel of 30–50% is required.

Leads an event processing team by coaching employees, reviewing performance, collecting metrics, resolving escalations, handling customer and client inquiries, and supporting operational improvements. Processes inbound correspondence and events, coordinates with vendors, facilitates communication, and oversees office operations when the supervisor is absent. The role emphasizes customer service, quality, efficiency, leadership, and continuous improvement.