Teams at Verizon

Manage and grow SMB accounts (1-19 employees) through prospecting, cold-calling, solution selling and relationship building. Present integrated technology solutions (Cloud, Security, VoIP, Google platforms), track activity in CRM, meet sales targets, retain customers, and travel within assigned territory.

Sell and grow B2B accounts by prospecting, qualifying leads, closing deals, and managing customer relationships. Present multi-product solutions (Cloud, Security, VoIP, Google platforms), use CRM tools to track opportunities, coordinate with support partners, and travel within an assigned territory to meet revenue targets.

Lead digital CX transformation for a SaaS business by applying design thinking, AI/LLM integration, and predictive analytics. Own end-to-end journey design, tech-touch automation, and cross-functional governance. Build and mentor a multidisciplinary team, drive adoption and change management, and partner with data and engineering to deliver proactive, personalized customer experiences that protect and grow net revenue retention.