Teams at VERITEXT LLC

Supervise and develop the Client Services team, serving as the escalation point for client and team concerns. Monitor service levels, volumes, performance metrics, scheduling, attendance, payroll, and overtime. Coach employees, delegate work, resolve conflicts, improve workflows, support training initiatives, and contribute to regional and national operational improvements while maintaining strong knowledge of company products and services.

Leads people strategy and a team of People Partners while advising regional leaders on organizational design, performance, talent development, succession planning, employee relations, change management, and workforce analytics. Partners across HR functions to support employee experience, acquisitions, integrations, culture, engagement, and organizational effectiveness in a hybrid work environment.

Schedule independent contractors and other legal-service partners for proceedings, ensuring resources are assigned accurately and on time. Support reporters, videographers, interpreters, agencies, clients, and vendors by phone and email. Maintain partner relationships, match personnel to assignments based on skills and availability, resolve scheduling issues, and escalate matters when needed. The role requires strong customer service, communication, organization, attention to detail, and multitasking skills.