VerifiedFirst Benefits Overview

Provides client support through email, phone, and chat; resolves inquiries within service targets; educates clients on background searches, forms, adverse action, billing, and application use; creates accounts and processes orders; trains clients and new users; and collaborates with internal departments to obtain required information. The role emphasizes empathetic communication, client relationship building, application support, and accurate internet-based research in a remote environment.

Verifies applicants’ employment, education, professional references, and licenses for client background-screening requests. Responsibilities include outbound and inbound calls, internet research, email communication with organizations, reference interviews, request processing, file triage, inbox monitoring, and mass texting or emailing. The role requires accurate software use, strong communication, productivity, research, typing, and administrative skills in a remote environment.

Build and manage client relationships for pre-employment screening services. Responsibilities include monitoring client health, retaining at-risk accounts, identifying decision-makers, aligning products with hiring needs, resolving issues, and delivering quarterly and annual business reviews. The role serves as a liaison between clients and internal stakeholders while driving satisfaction, partnership, and long-term retention.