Teams at VERIDAPT

Provides remote and occasional onsite technical support for industrial IoT hardware, software, networking, cloud connectivity, and fuel management systems. Responsibilities include managing support tickets, troubleshooting incidents, analyzing logs, deploying and upgrading applications and firmware, documenting solutions, coordinating changes, and collaborating with engineering and customer teams. The role also supports customers across the Americas, participates in on-call coverage, and helps improve support processes and product performance.

Provides technical presales support across Latin America by demonstrating industrial IoT and fuel management solutions, leading discovery workshops, developing proposals, and supporting sales opportunities. Trains channel partners, prepares tender and RFP/RFQ responses, creates enablement materials, shares customer feedback with Product and Go-to-Market teams, and assists with escalated technical issues. Requires fluent English and Spanish, strong commercial communication skills, and willingness to travel to customer sites.