Teams at Veremark

Manage and grow client accounts by building relationships, supporting client success, conducting account reviews, handling renewals, and identifying upsell and cross-sell opportunities. The role involves resolving escalations, advocating for customer needs, collaborating with sales and internal teams, maintaining account documentation, monitoring revenue planning, and ensuring compliance with data privacy and company processes.

Manage top-tier B2B client accounts, resolve inquiries, expedite services, and ensure timely candidate onboarding. Maintain case-age and response-time KPIs, host client review calls, conduct case audits, document process issues, and support Account Management with QBR insights and reporting. The role provides proactive, high-touch client support while maintaining strong NPS and service quality.

Manage missing-information follow-ups for background verification cases. Communicate with candidates and clients through email, phone, and chat to obtain documentation, provide process guidance, resolve technical issues, and share status updates. Track active cases against SLAs, maintain accurate records, protect sensitive information, and coordinate with Scoping and Delivery teams to prevent delays and deliver a high-quality candidate experience.