Teams at Veracross

The Account Executive will generate and manage sales pipeline, conduct outbound prospecting, follow up on marketing-qualified leads, deliver SaaS product demonstrations, and close new-logo sales across the Eastern United States. Responsibilities include managing opportunities in Salesforce.com, meeting ARR quotas, collaborating with sales, marketing, product, finance, and client experience teams, and providing market and competitive insights.

Provide technical customer support through tickets, chat, phone, and Zoom. Diagnose and resolve SaaS product issues, manage cases within SLA guidelines, document solutions, identify bugs, and escalate unresolved issues to Level 2 teams. The role requires strong communication, prioritization, troubleshooting, organization, autonomy, and willingness to learn multiple education technology products.

Identify and qualify inbound and outbound leads to build pipeline for Account Executives. Conduct outreach (calls/emails), document activity in Salesforce, research prospects and decision-makers, meet MQL targets, and collaborate with sales to convert opportunities while learning Veracross products and school needs.