Teams at Vera Whole Health

The Senior Manager for ServiceNow leads administration and governance of the ServiceNow platform, ensuring effective IT service management and workflow automation across a multi-site healthcare organization.

Lead cloud and infrastructure strategy, architecture, governance, and operations across Azure-first multi-cloud environments. Drive modernization, migrations, FinOps, ITSM maturity, security/compliance (HIPAA, HITRUST, SOC 2), observability, disaster recovery, automation/IaC, and build high-performing teams to ensure resilient, cost-effective enterprise platforms.

Provide Tier 1 support for clinical applications: respond to tickets, troubleshoot and resolve routine issues, escalate complex problems, document resolutions, monitor systems, support maintenance/upgrades, and ensure HIPAA-compliant operations across multiple business units.