Teams at Veo Technologies

Develop and deploy advanced machine learning systems for AI-powered sports video analysis. Responsibilities include training models, building efficient cloud and edge inference pipelines, supervising data annotation, improving evaluation methods, planning technical work, and mentoring colleagues. The role requires ownership of complex projects from concept through deployment, strong software engineering skills, sound technical judgment, and collaboration across research, product, and engineering teams.

Provide frontline customer support through email, phone, and chat; resolve general tickets, escalate complex issues, meet response-time and satisfaction KPIs, communicate customer feedback, and improve support processes. The role supports coaches, players, and fans using Veo’s AI-powered sports camera and analysis platform and is based on the Miami Customer Support team.

Provide front-line customer support by resolving issues through phone and email, maintaining fast response times and customer satisfaction KPIs, escalating feedback appropriately, and helping improve support processes. The role requires fluent German and English, with Czech preferred, strong communication skills, customer-facing experience, familiarity with support tools, and a structured, solution-oriented approach in a fast-changing environment.