Teams at Velera

Work remotely in a contact center to monitor and investigate credit/debit fraud cases using Falcon and other tools, handle inbound/outbound member calls, meet performance targets, and maintain product knowledge and reporting. Participate in training and escalate risks to management.

Handle inbound and outbound calls to investigate and process fraud cases for credit/debit accounts using fraud detection systems. Monitor cases, mitigate losses, meet performance targets, and participate in training while maintaining high service standards and accurate documentation.

Lead strategic and operational initiatives for Risk Solutions, advising internal and external stakeholders, standardizing fraud prevention tools and governance, delivering communications, training, reporting, and controls to optimize risk operations across platforms and ensure effective fraud mitigation and product enablement.