Velera Benefits Overview

Processes credit and debit card fraud cases using fraud detection systems, conducts inbound and outbound calls, identifies fraudulent activity, and helps mitigate losses for credit union members and institutions. The role requires accurate case handling, multitasking across systems, customer service, analytical judgment, performance target achievement, and participation in training. It is remote and requires a secure home office, reliable high-speed internet, and specified technology setup.

Leads fraud and risk management relationships with assigned financial institutions. Provides consulting on fraud mitigation, operational gaps, process improvements, investigations, compliance, and risk remediation. Coordinates service tickets, projects, escalations, reporting, training, and executive presentations while partnering with internal teams and clients. Requires financial services and fraud or risk expertise, analytical skills, payments-system knowledge, project coordination, and occasional travel. The role is remote and includes periodic 24/7 on-call coverage.

Supervise Fraud Strategy staff, overseeing workflows, audits, service quality, client support, fraud monitoring, escalations, and project delivery. Analyze fraud trends and risk data, recommend process and product improvements, maintain documentation, manage resources, and ensure service-level adherence. The role also supports client presentations, develops training materials, communicates strategic initiatives, and promotes a high-performing team culture.