Teams at Vectra AI

Provides pre-sales technical support and technical account management for Vectra’s cybersecurity platform. Leads customer discovery, product demonstrations, proofs of concept, technology reviews, integrations, and security architecture discussions. Builds technical relationships with customers and channel partners, supports sales teams, collaborates on deployments and product projects, and maintains expertise in security technologies, networking, cloud security, attacker progression, incident response, and competitive offerings. Regional travel is required as needed.

Manage high-touch enterprise customer relationships, driving onboarding, adoption, value realization, renewals, expansion, and customer satisfaction. Partner with executives, CISOs, IT, security, sales, and internal teams to integrate Vectra products, monitor customer health, resolve incidents, mitigate renewal risks, and deliver repeatable adoption programs. The role requires strong cybersecurity and networking expertise, customer-facing experience, business acumen, communication skills, and willingness to travel 25–50%.

Manage end-to-end customer contract renewals, communicate with customers, support retention and upsell opportunities, administer contracts, maintain renewal data in Salesforce, track KPIs, and collaborate with Sales, Customer Success, Finance, and Legal. The role also contributes to process improvements and renewal forecasting.