Jobs at Vectra AI

Provides pre-sales technical support and technical account management for Vectra’s AI-driven cybersecurity platform. Responsibilities include customer discovery, product demonstrations, proofs of concept, security architecture guidance, technology reviews, integrations, deployment reviews, and technical relationship development. The role requires expertise in security platforms, networking, cloud security, incident response, attacker progression, and security processes, along with strong communication and large-account management skills. Regional travel is required as needed.

Supports regional sales managers by identifying new enterprise opportunities through inbound and outbound campaigns, re-engaging existing opportunities, and advancing prospects through the sales funnel. The role requires prospect and customer outreach, critical thinking, cross-functional collaboration, and contribution to individual and team sales objectives in a hybrid Texas-based environment.

Provide pre-sales technical support for regional sales teams by demonstrating Vectra security solutions, addressing customer pain points, and solving technical roadblocks. Build technical relationships with customers and partners, support technology reviews and integrations, maintain expertise in security products and the threat landscape, and collaborate on deployments, designs, releases, and customer projects. Travel within the assigned region as needed.

Provides pre-sales technical support for Vectra’s cybersecurity platform. Demonstrates products, advises customers and partners, resolves technical obstacles, supports deployments and technology reviews, and develops customer relationships alongside regional sales managers. The role requires expertise in security platforms, networking, cloud security, attacker progression, incident response, and security processes, along with strong communication skills and regional travel.

Designs and maintains CI/CD pipelines, deployment automation, platform services, and cloud infrastructure. Ensures reliable, secure, and efficient production deployments across data centers, cloud environments, and customer sites. Partners with distributed engineering teams to improve quality and deployment speed while promoting DevOps best practices. Requires AWS, Kubernetes, Linux, networking, security, and automation experience, with preferred exposure to Python, HashiCorp tools, telemetry, containers, serverless technologies, and RDS.

Lead the enterprise information security program, setting strategy and managing security risks, controls, compliance, incident readiness, and third-party security. Oversee protection across cloud, networks, endpoints, data, and infrastructure while leading the security team and coordinating with engineering, IT, legal, HR, regulators, auditors, customers, and the board. The role may also oversee IT operations and support.

Provides pre-sales technical support and technical account management for Vectra’s cybersecurity platform. Leads customer discovery, product demonstrations, proofs of concept, technology reviews, integrations, and security architecture discussions. Builds technical relationships with customers and channel partners, supports sales teams, collaborates on deployments and product projects, and maintains expertise in security technologies, networking, cloud security, attacker progression, incident response, and competitive offerings. Regional travel is required as needed.

Manage high-touch enterprise customer relationships, driving onboarding, adoption, value realization, renewals, expansion, and customer satisfaction. Partner with executives, CISOs, IT, security, sales, and internal teams to integrate Vectra products, monitor customer health, resolve incidents, mitigate renewal risks, and deliver repeatable adoption programs. The role requires strong cybersecurity and networking expertise, customer-facing experience, business acumen, communication skills, and willingness to travel 25–50%.

Provide frontline support and administration for Salesforce and related business applications. Manage user onboarding and offboarding, permissions, territory changes, troubleshooting, root-cause analysis, documentation, reports, dashboards, and system updates. Support Order Management and Channel Operations while meeting SLAs. Partner cross-functionally to improve workflows, processes, training, usability, and operational efficiency.

Build and maintain responsive Webflow websites, landing pages, and digital content. Perform QA, accessibility reviews, troubleshooting, SEO/AEO implementation, and publishing checks. Review AI-generated web work for accuracy, brand alignment, and functionality. Help connect web tools to AI systems, identify automation opportunities, document processes, and develop quality-control workflows while collaborating with digital, SEO, brand, product marketing, and web development stakeholders.

Manage a large portfolio of commercial and mid-market customers to drive adoption, value realization, retention, and expansion through one-to-one, one-to-many, and digital engagement. Build trusted advisor relationships, conduct success reviews, develop success plans, lead escalations, host virtual office hours and webinars, create scalable enablement content, and partner cross-functionally to improve onboarding and self-service resources.

Provide technical leadership for Vectra’s Identity Domain by designing and delivering secure, observable systems for identity telemetry, analytics, detection, and findings. Build capabilities protecting human and non-human identities, including AI agents, service accounts, workloads, tokens, and OAuth integrations. Lead architecture and code reviews, influence technical strategy, partner across engineering and product teams, engage customers, and mentor engineers while maintaining high standards for reliability, security, and maintainability.

Serve as a trusted technical advisor during cybersecurity sales cycles. Lead discovery sessions, technical presentations, demonstrations, workshops, proof-of-value engagements, and solution architecture recommendations. Advise customers on integrating Vectra’s platform with security, cloud, identity, SIEM, SOAR, XDR, and EDR ecosystems. Build customer and partner relationships, support channel enablement, communicate with technical and executive audiences, provide feedback to internal teams, and travel within the assigned region.

Serve as a customer-facing cybersecurity advisor throughout the sales cycle. Lead discovery sessions, technical presentations, demonstrations, workshops, proof-of-value engagements, and solution architecture design. Advise customers on integrating Vectra with SIEM, SOAR, XDR, EDR, cloud, identity, and other security platforms. Support partners, respond to RFPs, explain security outcomes to technical and executive audiences, contribute to account strategy, and represent the company at industry events.

Supports regional sales managers by identifying new business opportunities through inbound and outbound prospecting, re-engaging existing opportunities, and advancing prospects through the sales funnel. Collaborates with marketing, product, and channel teams to achieve sales objectives. The role requires strong communication, adaptability, critical thinking, and familiarity with professional prospect and customer engagement.

Develop, tune, and maintain network-based threat detections by analyzing network traffic, writing Suricata signatures and detection logic, simulating attacks, collaborating with data scientists and security researchers, participating in threat hunting and incident response, and continuously measuring and improving detection effectiveness.

Lead pre-sales technical engagements, demos, POCs and RFP responses for Vectra products. Build strong technical customer and partner relationships, advise on integrations, influence product features, and support regional sales to drive deals and post-sale collaboration.

Lead pre-sales technical engagements across Latin America: demo Vectra AI, train partners, support RFPs, drive enterprise opportunities, collaborate with Product/R&D, and travel extensively (70–80%).

The Director of AI will lead AI and data engineering teams, define and execute AI strategy, and ensure effective partnership across functions, focusing on scalable AI solutions and responsible AI practices.

Build and maintain customer-facing application features, REST APIs, backend services, and data workflows. Collaborate cross-functionally, write tested code, participate in design and code reviews, debug and monitor production, and work with relational and non-relational databases and cloud platforms.