Teams at Vast.ai

Provide high-volume L1 customer and host support through chat and email. Troubleshoot GPU rentals, Docker containers, Linux environments, networking, and account issues; communicate clearly with frustrated users; document and escalate unresolved problems; and maintain support documentation. The role requires strong written English, customer support experience, Linux fundamentals, and Docker and network troubleshooting. Familiarity with GPU drivers, AI/ML frameworks, cloud infrastructure, virtualization, and Vast.ai is preferred.

Own the infrastructure, security, scalability, observability, and reliability roadmap for a decentralized GPU cloud marketplace. Translate non-functional requirements into engineering specifications, prioritize initiatives, and drive delivery. Manage platform metrics including uptime, fleet reliability, latency, and cost-to-serve. Partner across engineering and leadership to improve distributed systems, compliance, abuse prevention, and infrastructure tooling at significant scale.

Execute manual, exploratory, regression, and automated testing for web applications and backend services. Develop test plans and cases, validate requirements, investigate failures, identify root causes, and file actionable defects. Collaborate with Product and Engineering on acceptance criteria, quality standards, and release readiness in a Linux-first environment.