VPL Benefits Overview

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Lead customer implementations of VPL software, act as liaison across stakeholders, gather requirements, configure and launch solutions, manage project timelines and risks, document best practices, and drive continuous improvement.

Leads pharmacy account management and customer success, owning retention, satisfaction, expansion, and revenue KPIs. Manages and develops account managers, handles executive escalations, improves processes and tooling, and partners with Product, Engineering, Support, Implementation, and Finance. Uses pharmacy workflow, integration, financial, and market expertise to identify risks, resolve issues, expand accounts, and contribute to commercial growth strategy.